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Manager of Human Resources - 1 Year Term

Job Type: 
Management / Administration
Municipality of Crowsnest Pass
Job Description : 


REPORTS TO:                          Chief Administrative Officer
REVISION DATE:                     October 2019


Reporting to the Chief Administrative Officer, the Manager of Human Resources is an important member of the leadership team, working collaboratively with department heads to deliver enterprise-wide Human Resource programs and services to the organization that make Crowsnest Pass a great place to live and work.   Programs and services include workforce planning and talent management, labour and employee relations, total rewards, learning and professional development, and health and safety. 


Human Resources

  • Identifies, develops, and implements a comprehensive portfolio of human resources services;
  • Reviews all HR services and practices regularly to ensure compliance with provincial and federal employment statutes and with current standards in the HR discipline;
  • Conducts administrative investigations as required including processing of complaint forms from the general public, internal or external harassment reports and human resources investigations;
  • Conducts full cycle recruitment activities: review applications, conduct prescreening interviews, perform reference and background checks for potential employees, interview and selection of candidates, prepare and send offer packages and complete rejection letters as applicable;
  • Conducts regular follow-up meetings with managers to determine the effectiveness of human resources services;
  • Maintains good working relationships with the Union and Non-Unionized Employees, works to resolve issues, establishes good communication, works to resolve grievances and participates in the collective bargaining process;
  • Works to ensure compliance with legislation, collective agreement and policies consistent with legal requirements and organizational values and practices that endeavor to treat employees in a fair and consistent manner and manage the risk of litigation and conflict;
  • Researches global and technological trends in human resources using credible sources and keeps management and Council, as appropriate, informed of emerging trends and makes recommendations as appropriate;
  • Implements and administers learning and training programs in conjunction with department heads to ensure skill development, succession planning, and professional development;
  • Acts as an administrator for the total rewards structure including benefits, compensation and pension, and work to maintain consistency, fairness and organizational competitiveness that complies with legislation;
  • Performs on-boarding orientation to new employees on workplace policies and procedures including health and safety as required; 
  • Responds to queries from employees, Councillors and ratepayers on Human Resources and other programs as required;
  • Promote the health and safety of employees through an understanding of legislation, regulations and standards;
  • Practices good records management and strict confidentiality protocols for human resource records including electronic and paper.


  • Assists and strategically supports the Chief Administrative Officer and Administrative Team in all matters relating to the operations of the Municipality in accordance with legislation and established policies and practices;
  • Contributes to the organization’s vision, mission, values and goals, participates in Strategic Planning and supports the organization’s objectives;
  • Responsible to build and foster lasting relationships with other departments, key business partners, and government agencies;
  • Prepares and presents agenda reports and professional recommendations for the consideration of Municipal Council;
  • Makes and supports other departments in making informed business decisions using financial and operating information in human resource decision-making.

Other Functions

  • Assists the Director of Finance with preparation of applicable budgets. 
  • May be asked to sit on workplace committees such as Joint Job Evaluation Committee, Joint Occupational Health and Safety Committee, Wellness Committee or others as required.
  • Provides managerial oversight to unionized employees in the department. 



  • Integrity and Trust: Adheres to ethical standards for human resource professionals by modeling appropriate behaviour; is seen as a direct, truthful individual; widely trusted and adheres to a strong set of core values and ethics.
  • Strong Leadership Skills: Provides leadership while giving guidance and support.  Mentors and is a positive role model who has the ability to communicate potential opportunities to departments while empowering staff and incorporating the views of others. 
  • Management Skills:  A proven record of being able to motivate, plan, direct and evaluate people and activities of a broad based municipal organization.  The ability to manage effectively while maintaining a friendly approachable attitude.
  • Conflict Resolution: A consensus builder with a proven ability of positively engaging people from diverse or polarized positions in problem-solving.  Able to develop proactive solutions through the use of interest-based negotiations demonstrating strong conflict resolution skills.
  • Strong Interpersonal Skills: Works cooperatively with others; uses diplomacy and tact to diffuse tense situations; makes people feel important and valued.
  • Action Oriented: Can be counted on to get things done; energetic; makes good decisions in a timely manner.
  • Composure: Cool under pressure; can handle stress; is a settling influence in a crisis.
  • Planning & Organizing: Effective planner and project manager; uses resources effectively and efficiently; sets clear expectations; designs practical processes and procedures.
  • Communication Skills: A clear, concise and positive communicator who is able to build trust through presenting ideas clearly while effectively listening to others.  Demonstrates a strong ability to work effectively within a public sector environment and is politically astute.
  • Problem Solving Skills: Uses rigorous logic and methods to investigate and solve problems; excellent at analysis; looks beyond the obvious; able to develop practical and innovative solutions.
  • Strong Emotional Intelligence: A compassionate and empathic human resources practitioner with the ability to interpret other people to guide behavior and handle difficult situations judiciously.



The position requires the following minimum qualifications:

  • Minimum of two-years post-secondary education from an accredited college or a university in human resources, or a related discipline. A four-year baccalaureate degree from an accredited university is preferred.
  • A minimum of three years of experience as a human resources generalist in a supervisory capacity is required.
  • Management experience in a unionized environment would be a considerable asset.
  • Excellent, in-depth knowledge of the Employment Standards, Alberta Human Rights Act, and Alberta Labour Code is required.
  • Knowledge of Municipal Government Act, Freedom of Information and Protection of Privacy Actand the Local Authorities Election Act would be an asset. 

The following would be considered an asset:

  • Completion or substantial progress towards a relevant professional designation would be a significant asset in Human Resources such as CPHR or SHRM-CP or SHRM-SCP.
Closing Date: 
November 25, 2019
Application Return: 

The competition is open from October 25 to November 25, 2019 at 11:59 pm.

Apply via email to:

Kristin Ivey, Manager of Corporate Services