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Pension Services Specialist

Job Type: 
Job Description : 

Reporting to the Director, Retirement Services; the Pension Services Specialist is responsible for providing accurate, timely information in an engaging and professional manner to both internal and external stakeholders. In addition, the Pension Services Specialist has a primary front-line external focus to respond to Plan member and employer needs, develop materials, and communicate to all Plan members, employer administrators and other interested parties by delivering face-to-face or virtual pension education training programs.

The Pension Services Specialist is expected to provide support across all retirement services functions, and manage benefit processing, data processes and quality assurance.

Position Term
Full Time, Permanent

Level 4

Essential Duties and Responsibilities

Employer and Plan Member Development

  • Deliver outreach programs such as retirement information sessions, plan member/employer webinars, workshops and other events to our employers and plan members.
  • Support the development and delivery of new AMSC products and services through promotion and education to our clients.
  • Consult with employer administrators regarding services that are available to their employees, our plan members (i.e. information sessions, one-on-one sessions, etc.) as well as administrative training needs and develop training programs to support their development.
  • Design, develop and implement training programs.
  • Evaluate training program effectiveness by compiling and analyzing feedback data and recommend opportunities for improvement.
  • Participate in the creation and delivery of e-learning programs.
  • Plan and schedule pension information sessions, conferences and employer support visits with external employers and stakeholders. 
  • Be accountable for decisions and actions, understand the business and respond to all related issues, concerns and problems.

Benefit Delivery & Data Reconciliation

  • Calculate, process and verify benefit payouts for our Defined Benefit Pension Plan.
  • Reconcile contribution remittances and data reporting between the participating employer and fund holder for all Capital Accumulation Plans.
  • Coordinate, process and verify data in support of MuniSERP benefit payouts.
  • Research, adjust, and verify Plan members’ service, salary, and/or contributions when needed.
  • Prepare data requests and create data files required by the actuarial services provider to generate the MuniSERP annual actuarial costing reports.
  • Generate all communications (letters and packages) for pensions, termination benefits, and make modifications as required.
  • Process changes to Plan members’ information as required.
  • Assist external auditors with reviewing employer files and plan members as requested.
  • Process and verify excess contribution refunds as needed.
  • Calculate and verify any interest owing on any outstanding payments.
  • Complete and submit all required regulatory filings on time as well as all required year end Canada Revenue Agency updates.
  • Conduct reconciliations of the employer data, data management, analytics and reporting.
  • Prepare and analyze various reports, perform data analytics as requested by the Director.
  • Perform reconciliations of employer data and make necessary adjustments.
  • Generate and review the data file for the actuary, and process, analyze, and reconcile routine data issues identified by the actuary.

Customer Service

  • Provide courteous, accurate and timely information to Plan members, their beneficiaries and/or representative, and employers, on the phone and in person.
  • Contact Plan members to inform them about issues affecting their benefits and/or status.
  • Advise employers and Plan members regarding the operation and provisions of all. retirement services programs.
  • Instruct employers on the application of legislations, policies, and procedures.
  • Monitor and respond to employers’ inquiries.
  • Foster effective communication with employers and plan members, by providing them with information in the form of newsletters, website updates and other communication and training tools.


  • Research, develop, and implement improved business administrative processes.
  • Assist in the development of internal policies and procedures for the administration of all Retirement Services programs. This includes but is not limited to booklets, forms, administration manuals, letters, etc.
  • Assist the Director in the execution of Retirement Services communications plan.
  • Train new employees on all processes performed by the Retirement Consultant.
  • Build and maintain positive relationships with other AUMA staff, employers and other outside parties.
  • Share information as appropriate, with other departments or external consultants to provide more effective benefit delivery.
  • Suggest changes to processes and test outputs from administration system with approval of the Director.
  • Keep the Director informed of any potential issues and suggest solutions.
  • Perform any other duties as required.


  • Assist in the development of materials and documentation supporting Board Governance.
  • Research to justify any proposed plan text amendments to the respective Plan Governance Boards.
  • Assist in reviewing legislative changes to prepare recommendations to the Board.
  • Assist Director with writing documents for Board meetings as required.

New Business / Services

  • Assist Director with face to face meetings with new clients when needed.
  • Design, develop and implement material for client meetings.
  • Assist Director with potential leads phone calls and emails as needed.
  • Assist Director in developing new services or amending current services for clients.


  • A post-secondary degree or diploma in business, pension or other related discipline.
  • Successful completion of the PPAC certification program is an asset.


  • A minimum of 5 years’ experience working in the administration of pension benefits.
  • Previous presentation experience in teaching adults in group settings, accreditation in adult education/training would be an asset.
  • Experience in analyzing and resolving complex and urgent problems related to the delivery of pension benefits.
  • Previous experience designing presentations and other material.
  • It would be an asset to have detailed knowledge of AUMA retirement services plan provisions, administrative policies and procedures.
  • Proficient in both English and French is an asset.


  • Knowledge of provincial pension and tax legislation as well as Matrimonial Property Order legislation.
  • Solid understanding of RRSPs, target benefit plans, pooled plans, and a general understanding of trends in the pension world.
  • Strong interpersonal and communication skills.
  • Effective writing skills and experience with developing policy and procedure documents.
  • Excellent two-way communication skills; able to actively listen for understanding and to articulate in a clear, concise manner, particularly within a Pension environment. 
  • Ability to provide high quality client service while working in a dynamic work environment.
  • Has an honest, open, and consistent approach to working with others in the organization.
  • Ability to establish priorities and multi-task.
  • Possesses proven analytical and mathematical skills.
  • Ability to analyze and solve problems and new emerging issues in the organization.
  • An excellent understanding of MS Office, particularly Word and Excel.
  • Ability to set your own agenda while meeting expectations.

Conditions of Employment

  • This position may require working additional hours outside of normal business hours (evenings and weekends), as required to meet objectives ranging from pension education and training services, driving product and services awareness.
  • Availability to travel within Alberta as required, including airplane travel and overnight stays.
  • Must have and maintain a valid Alberta driver’s license while employed.
Closing Date: 
April 9, 2021
Application Return: 

To apply for this position, please submit your resume with cover letter to Jeff Simpson, Senior Director, Human Resources at jsimpson@auma.ca

Selection of people to perform this position is based on matching their knowledge, skills, competencies, and behaviours to the work to be performed so that the best qualified candidates are chosen. AUMA is committed to employment practices that are unbiased with regard to equal opportunity of employment. AUMA makes every effort to be in compliance with the Alberta Human Rights Legislation.